Refund

Refund Policy

At Maryam's Crafty Corner, we strive to provide high-quality handmade products and excellent customer service. If you are not completely satisfied with your purchase, we are happy to assist you in accordance with UK consumer rights and our store policy.

Returns & Refunds

We accept returns within 14 days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Please contact us at [your contact email] before returning an item to receive further instructions.

Exceptions to Returns

Certain items are non-returnable and non-refundable, including:

  • Custom or personalised items, unless faulty

  • Digital downloads

  • Earrings (for hygiene reasons)

  • Gift cards

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, you are entitled to a full refund or replacement under the Consumer Rights Act 2015. Please notify us within 30 days of receiving the item, providing clear photos as evidence. We will arrange a return and cover reasonable shipping costs where applicable.

Refund Process

Once your return is received and inspected, we will notify you regarding the approval of your refund. If approved, refunds will be processed to the original payment method within 5-10 business days. If you do not receive your refund within this timeframe, please contact your bank or payment provider.

Exchanges

If you wish to exchange an item, please contact us within 14 days of delivery. Exchanges are subject to product availability.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.

  • We recommend using a tracked service as we cannot be responsible for lost returns.

Cancellations

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving the goods. To cancel an order, please notify us in writing and return the items in their original condition. A full refund, including standard delivery costs, will be issued upon receipt.

Contact Us

For any refund or return queries, please contact us at: Email: maryamscraftycorner@gmail.com
Website: www.maryamscraftycorner.com

We are committed to ensuring your satisfaction and will do our best to resolve any issues promptly.